Customer Services

Our goal is to help you uncover revenue opportunities and increase the growth of your business by utilizing your software to its full capacity.

From implementation to ongoing support, we dedicate ourselves to building a relationship based on trust and commitment.

We understand that your business will change. We regularly conduct software utilization reviews with our clients to ensure that they continue to get an ROI and can implement new technologies and best practices.

By helping you achieve your goals with these proven business solutions, we carry out our motto of the right solutions, the right way, with the right people.

Our Support Team Offers:

  • Online training
  • Remote access support
  • Data conversions
  • Customization
  • Implementation services
  • Telephone support
  • Consulting services
  • Training classes
  • E-commerce solutions
  • Technical support
  • Optimization consulting
  • Barcode integration
  • Manufacturing solutions
  • Enhancements
  • Software release updates
  • Nationally certified e-commerce
  • Opperating system support*
  • Software release updates and ERP
  • Implementation and training enhancements
  • Nationally certified e-commerce
  • Manufacturing management
  • Solutions provider
  • Solutions support

SouthWare Runs on 100s of Platforms Including

We’ve used several training and implementation methodologies over the years, leading us to develop our own training and implementation plans.

The following is a general list:

  • On-site training
  • Off-site training
  • Web-based training
  • Electronic manuals
  • Documentation
  • Fast-track training
  • Multi-day training
  • Ongoing training

Our support department is always your first line of defense. No endless loops of voicemail or automated technical service. Each of our experienced support staff has an accounting degree with strong accounting and service backgrounds and pride themselves on providing unsurpassed support services.

The same support staff that provides unequaled ongoing support also provides what we have proven to be the best training programs available. Whether it’s a classroom environment or onsite follow-up, our training program is based on YOUR needs.

Changing software systems or upgrading an existing system can be a nightmare, and we understand that. Our implementation program serves as a business plan for installation, training, and upgrade procedures, and outlines client and support personnel expectations in advance. With installations across the United States, our proven track record assures you and your business that BTM can get the job done right.

BTM Solutions' support staff offers much more than industry standard support. With over 75 years of accounting experience, we stand behind our company motto of the right solution, the right way, with the right people. Although we live up to our name of Business Technology, and Management Solutions, BTM could also stand for ‘Building Tomorrow with Motivation’ for YOUR business and success.

We aren’t strictly in the software business – we’re in the people business. Software does only what people instruct it to do, and only people can interpret it. You’ll find that our support staff aren’t just the most knowledgeable, they’re also the most versatile.

Our technical support staff includes source code programmers, developers, and operating system technicians. They have many years of software accounting experience; this vast knowledge base means you have the right people working for your success.