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Our goal is to help you uncover revenue opportunities and increase the growth of your business by utilizing your software
to the fullest extent.
From implementation to ongoing support, we
dedicate and commit ourselves to building a
relationship with YOU based on trust and
commitment.
This is why we know we have the
right solution, the right
way, with the right people.
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By helping you
achieve your goals through these proven
business solutions, we in turn carry out
our motto of the right solutions,
the right way, with the
right people. |
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Our Support Team offers:
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Online training
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Remote access support
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Data conversions
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Customization
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Implementation services
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Telephone support
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Consulting services
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Training classes
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E-commerce solutions
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Technical support
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Optimization consulting
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Barcode integration
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Manufacturing solutions
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Enhancements
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Software releases updates
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Nationally certified e-commerce
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- Operating
system support*
- Software
releases updates and ERP
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Implementation and training
- Enhancements
- Nationally
Certified e-commerce
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Manufacturing Management
- Solutions
Provider
- Solutions
Support
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*Unix, Linux, AIX, plus all versions of
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There are several types
of training and implementation
methodologies that we have used over the
years. These experiences have led us to
develop several unique training and
implementation plans. |
The following is a
general list we normally choose from:
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- On-site training
- Off-site
training
- Web-based
training
- Electronic
manuals
- Documentation
- Fast track
training
- Multi-day
training
- Ongoing
training
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- Our support department is always
YOUR first line of defense. No
endless loops of voicemail or
automated technical service. Each of
our experienced support staff has an
accounting degree with strong
accounting and service backgrounds
and pride themselves in providing
unsurpassed support services.
- The same support staff that
provides unequalled ongoing support
also provides what we have proven to
be the best training programs
available. Whether it is a classroom
environment or onsite follow-up, our
training program is based on YOUR
individual needs.
- Changing software systems or
upgrading an existing one can be a
nightmare, and we understand that.
Our implementation program serves as
a business plan for installation,
training, and upgrade procedures,
and outlines client and support
personnel expectations in advance.
With installations all across the
United States, our proven track
record assures you and your business
that BTM has the right
solutions, done the
right way, with the
right people.
- BTM Solutions' support staff
offers so much more than industry
standard support. With over 75 years
of accounting experience, we stand
behind our company motto of the
right solution, the right way, with
the right people. Although we live
up to our name of Business
Technology and Management Solutions,
BTM could also stand for Building
Tomorrow with Motivation for YOUR
business and success.
- We are not strictly in the
software business; we are in the
people business. Software does only
what people instruct it to do, and
only people can interpret it. You
will find that our support team is
not only the most knowledgeable in
their area of expertise, they are
also the most versatile.
- Our technical support staff
includes source code programmers,
developers, as well as operating
system technicians. They have many
years of software accounting
experience. This vast knowledge base
ensures you the comfort of having
the "right people" working
for your success.
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The BTM Solutions, Inc. Support
Department is one of the largest and best-equipped
SouthWare support departments in the nation. Our
personnel have more than 80 years of combined
experience in the SouthWare software product line.
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YOUR HIGH
TECH, HIGH TOUCH SOFTWARE PROVIDER
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